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About

Virginia and Larry Gates, owners of FLOOR PRO

Locally owned and operated, our goal at FLOOR PRO is to let our family take care of yours! FLOOR PRO was started in 2006 with a mission to provide quality cleaning and restoration work through a concierge level of service. From the moment you contact our office to the follow-up after your job is complete, you will always be in touch with our business as we take care of your home or office needs. Give us a call today to experience our award-winning service!

The FLOOR PRO Difference

We use eco-friendly cleaning products to give your floors, rugs, and furniture a deep-down, healthy, and balanced cleaning that is safe for the entire family (including pets.) Our IICRC technicians are certified and trained to handle any job big or small to get your home or office restored to new.

From start to finish, we walk you through the entire cleaning process, providing you updates along the way, so your space is cleaned and restored as fast as possible for the best price in our industry.

We take pride in everything we do. Let FLOOR PRO get your home or office cleaned the right way the first time!

Yes! We utilize advanced odor control techniques to eliminate unpleasant smells and ensure a fresh, inviting environment for your home. Learn more about our odor control services here.

Our content pack-out and storage services involve carefully itemizing, packing, and storing your valuable items in a secure facility while restoration work is performed. This ensures your valuables and belongings are safe and out of harm’s way until your home is back to normal.

Our team works efficiently, offers flexible scheduling, and provides solutions to keep your home livable during the restoration process. We provide a concierge-level of service, so you’ll be kept informed every step of the way. We even send reminders of your appointments, along with a photo of the Floor Pro team member that will be assisting you ahead of time. Learn more about our process here.

Yes! We provide comprehensive fire and smoke damage restoration services, including soot removal, odor control, and property repairs for both residential and commercial properties.

We use advanced industrial-grade equipment, including high-capacity dehumidifiers, air movers, water extractors, and other moisture detection tools.

Our certified technicians perform thorough mold inspections, containment, removal, and remediation using advanced techniques and eco-friendly products.

Yes! We coordinate with all insurance companies and assist with the claims process to ensure you receive the coverage needed for restoration.

First and foremost, make sure all occupants are safe from immediate harm. Once safe, turn off the water source if possible and contact Floor Pro immediately for emergency water damage services.

We provide 24/7 emergency response services and our team can arrive within an hour of a call to begin the emergency mitigation and restoration process.

Yes! We use advanced odor control techniques to eliminate unpleasant smells and ensure a fresh, inviting environment for your business. All of the chemicals we use are environmentally friendly and allergen safe.

We carefully inventory, pack, and store your business's valuable items in a secure facility while restoration work is performed. This helps keep your investments safe, secure, and out of harm’s way until the site is safe again.

We’re proud to be able to work efficiently, offer after-hours services, and provide temporary solutions to keep your business running smoothly during the restoration process. In your initial consultation, we’ll discuss the immediate steps for mitigation and restoration to ensure safety and clarity.

Yes! Our team provides thorough fire and smoke damage restoration services, including soot removal, odor control, and property repairs.

We use advanced industrial-grade equipment, such as high-capacity dehumidifiers, air movers, water extractors, and other moisture detection tools.

Our certified technicians perform thorough mold inspections, containment, removal, and remediation using advanced techniques and eco-friendly products.

Yes! We coordinate with all major insurance companies and assist with the claims process to ensure you receive the coverage needed for restoration. For specific inquiries, please give us a call.

First and foremost, ensure the safety of everyone in the building. If possible, turn off the water source and contact Floor Pro as soon as possible for emergency water damage services.

We provide 24/7 emergency response services and can have a member of our team arrive on-site within an hour of your call to begin the mitigation process.

We service a wide range of commercial properties! Many of our clients include offices, retail spaces, government buildings, industrial facilities, hotels and motels, schools, country clubs, and healthcare institutions.

Not at all. We offer flexible scheduling, including after-hours and weekends, to keep disruptions to your business at a minimum.

Absolutely. Our spot treatment solutions are designed to tackle even the toughest spots, including coffee, wine, rust and pet accidents, restoring your carpet’s original beauty.

Yes! We tailor our techniques to suit the specific material, ensuring effective and safe cleaning for all carpet types, including delicate or specialty fabrics.

For corporate offices, high-traffic zones such as entrances, hallways, and conference rooms should be cleaned every 3–6 months. Other areas, like individual offices, may only need cleaning once a year to maintain a polished and professional look.

Healthcare facilities should have carpets in waiting areas and patient rooms professionally cleaned every 3–6 months. This frequency ensures compliance with health standards and creates a hygienic, comfortable environment for patients and visitors.

Hotel lobbies and high-traffic areas like banquet rooms should be cleaned every 3–6 months to maintain a welcoming and luxurious atmosphere. Guest rooms typically require cleaning every 6–12 months, depending on usage and occupancy rates.

Absolutely. Our pet-specific treatments are highly effective at eliminating both stains and lingering smells.

Most carpets dry within 4–6 hours, depending on ventilation, weather conditions, and cleaning method.

Yes! Our eco-friendly, non-toxic cleaning agents are designed with your family’s safety in mind.

For most homes, we recommend professional cleaning every 12–18 months. Homes with pets or heavy foot traffic may benefit from more frequent service. To maintain your carpet's warranty, manufacturers require the carpet to be professionally-cleaned at least evert 18 months.

Our restoration process begins with a thorough assessment of the damage, followed by water extraction, drying, and dehumidification. We then clean and sanitize affected areas and conduct necessary repairs or reconstruction to restore your property to its pre-damage condition. Regular updates and follow-ups ensure your satisfaction with our work.

Yes! We work with all major insurance companies and can assist you with the claims process, so you can get the coverage you need for the restoration work.

Floor Pro is equipped to handle water damage restoration for a wide range of commercial properties, including office buildings, government buildings, hotels and motels, retail stores, schools, hospitals, and other industrial facilities.

We offer 24/7 emergency response services. Our team will arrive within an hour of your call, depending on your location, to begin assessing and mitigating water damage.

First, make sure everyone is safe by evacuating the area if necessary. Turn off the main water supply and electricity to prevent further damage and hazards. Once secured, contact Floor Pro for rapid response and mitigation.

Recoating involves adding a fresh layer of finish to the existing surface after light screening, while refinishing requires sanding down the entire top layer of wood. Recoating is less invasive and ideal for floors in good condition with light wear.

For most homes, we recommend screening and recoating every 3–5 years to maintain the floor’s shine and durability. For commercial spaces with heavy foot traffic, more frequent maintenance may be needed.

Yes, our eco-friendly, low-VOC finishes are safe for everyone, including pets and children.

Most residential projects can be completed in one day. Commercial spaces may vary depending on size, but we work efficiently to minimize disruption.

Yes! We use eco-friendly and low-VOC finishes that are safe for everyone, including pets and kids.

Absolutely. We offer custom stain matching to blend seamlessly with your existing hardwood floors, ensuring a consistent, beautiful look.

Don’t worry about the mess! Our dustless sanding technology keeps things neat and tidy, protecting your space and minimizing disruption.

For most residential projects, the process can be completed within a few days. Commercial timelines may vary based on size and scheduling preferences, but we always work to minimize disruption.

For minor repairs, you may not need to leave. However, for extensive repairs or refinishing, it may be best to stay off the floors for a period, as advised by our technicians.

Yes, we specialize in treating water damage. We assess the extent of the damage and offer solutions like sanding, replacement of damaged boards, and refinishing to restore the floor.

Absolutely. We prioritize using non-toxic, eco-friendly products that are safe for everyone, including children and pets.

The duration depends on the extent of the damage. Minor repairs might be completed within a few hours, while larger restoration projects could take several days.

Safety depends on the severity of the damage. For minor water damage, you might be able to stay at home. However, for extensive damage that involves structural repairs or mold remediation, it may be safer to relocate temporarily. Floor Pro will assess the situation and advise you accordingly.

Our comprehensive approach ensures your home is safe and healthy. We follow strict protocols for mold remediation, including identifying the source of moisture, containing the affected area, removing contaminated materials, and treating the area with antimicrobial agents to prevent future growth.

Yes! We’re equipped to handle all affected areas in your home, including basements, kitchens, and living rooms. We use advanced techniques and equipment to ensure all parts of your home are thoroughly dried, cleaned, and restored.

Delaying restoration can lead to mold growth, structural deterioration, and costly repairs. It may also prevent your insurance company from covering the damages. Acting fast is key to preventing these issues while protecting your home and your health.

The duration of the restoration process can vary based on the extent of the damage and other factors, but tend to range from a few days to several weeks. Our team at Floor Pro works efficiently to minimize disruption and restore your home as quickly as possible.

Yes, we understand that disasters can happen without warning. That’s why we offer emergency pack-out services to quickly secure your belongings and prevent further damage.

Yes, once your home is ready, we’ll carefully transport your belongings back and place them where they belong, ensuring everything is handled just as carefully as when we packed it up.

We offer both short-term and long-term storage solutions. Your belongings can stay in our secure facility for as long as needed until your home is fully restored and ready for their return.

We handle everything from large furniture and appliances to fragile heirlooms, electronics, and important documents. No matter the size or value, we ensure that each item is treated with care and securely stored.

All items are carefully packed using high-quality materials to prevent damage during transportation and storage. They are then stored in a climate-controlled, secure facility that is monitored 24/7 to ensure their safety.

The cost depends on the size of the job and the length of time your items need to be stored. For a personalized quote and more information about pricing, give us a call at (803) 356-3776.

Pack-out and storage services are typically needed after significant events like water or fire damage, or during major renovations. If your home is undergoing repairs that could potentially damage your belongings, pack-out services help protect and store them safely until your home is ready.

A content pack-out service involves the careful removal, packing, and storage of your personal belongings during restoration or renovation. This service ensures that your items are protected from further damage while your home is being repaired or updated.

Restoration jobs can be tricky and complex when it comes to making sure it is taken care of properly. More often than not, there is damage to a business or home structure that cannot be seen, but must be evaluated using professional tools and equipment to seek out additional areas where damage may exist. At FLOOR PRO, our technicians are professionally trained on how to properly take care of each damage restoration job using the best equipment in the industry.

Depending on the size of your claim, jobs can take an average of a couple of weeks to several months. At FLOOR PRO, our goal is to bring your space back to normal as quickly as possible while remaining thorough and handling all the necessary details during the entire process.

Depending on what is involved with your claim will ultimately determine what and how much your insurance company is going to cover. At FLOOR PRO, we work directly with your insurance company to ensure a smooth process from start to finish with each restoration job we take care of.

First, give us a call here at FLOOR PRO. We will begin assessing the damage, and will have the information needed for your insurance company to begin the claims process.

In addition to carpet cleaning, consider upholstery and area rug cleaning to create a complete, fresh holiday-ready space.

Scheduling a seasonal carpet cleaning before the holidays prepares your carpets for increased foot traffic and prevents dirt and debris from accumulating.

Professional carpet cleaning removes deep-seated dirt, allergens, and bacteria, making your home feel cozier and ensuring a cleaner environment for family and friends.

For most homes, cleaning carpets once before and once after the holiday season is ideal to maintain freshness and cleanliness.

If you spill tree sap in your carpet, it’s important to clean it right away. A professional carpet cleaner can help remove sticky sap without damaging your carpets.

A seasonal carpet cleaning ensures your home is fresh, clean, and ready for holiday guests, preventing dirt buildup and making post-holiday cleaning easier.

Yes, Floor Pro offers commercial carpet cleaning in Columbia, SC, and surrounding areas. Contact us to schedule a consultation!

Carpets typically dry within a few hours, especially with the help of air movers and dehumidifiers used by professionals.

Yes, many building cleaning services offer upholstery steam cleaning as an additional service to ensure all fabric surfaces are clean and well-maintained.

Steam cleaning removes deep-seated dirt, bacteria, and allergens, leaving carpets sanitized and fresh. It also extends the life of your carpets.

It depends on the foot traffic, but generally, carpets in busy commercial spaces should be cleaned every 6–12 months.

A standard commercial carpet cleaning service includes pre-inspection, pre-vacuuming, stain treatment, hot water extraction, deodorizing, and grooming.

Dust mites are microscopic creatures that cause respiratory allergies, while carpet beetles are insects whose larvae can irritate the skin.

While carpet beetles themselves don’t cause allergies, their larvae can cause rashes, and they may exacerbate pre-existing carpet cleaning allergies.

Vacuuming regularly, washing infested fabrics, and using professional carpet cleaning services can help eliminate carpet beetles.

Look for signs like shed larvae skins, small holes in fabric, and increased itching after sitting on carpets.

Dust mites can cause respiratory issues like sneezing or itchy eyes, but they don’t typically cause a carpet rash. Carpet beetles, however, can.

A carpet beetle rash typically looks like red, itchy bumps that appear in areas where you’ve had direct contact with an infested carpet or fabric.

On average, hardwood floors should be refinished every 7–10 years, depending on the amount of wear and tear.

The cost varies based on the size of the area and the level of damage, but prices typically range from $3 to $8 per square foot.

Yes, sanding and refinishing can remove deep scratches and restore the floor's original beauty.

Refinishing extends the life of your floors, improves their appearance, and can increase your home's overall value.

For carpet cleaning, we move items such as couches, end tables, coffee tables. We do not move antiques, beds, breakables, electronics, or any super-heavy items such as dressers. For carpet stretching and hardwood jobs, we give you the option to move it yourself or we can have it arranged to be moved for you.

We use eco-friendly products that are child and pet-safe.

Most often, these ripples can be fixed through a process called carpet stretching. We always come out first to assess your carpet in order to provide you with an accurate quote.

We have two different methods for cleaning rugs, one is a topical cleaning performed in your home, or our more in-depth process is taken care of at our shop. Call or email our office with any questions you may have so that we direct you to the best cleaning method for your rugs.

We are always changing up our specials throughout the year. At FLOOR PRO, we always provide a discount to those who are active or retired military as a way to say thanks for your service. Call us today at 803-356-3776 to see what our current specials are!

At FLOOR PRO, our reputation is built on transparency with upfront pricing. Additional services can always be added on during the cleaning process if suggested or requested after the initial appointment is made. We will never “sell you” a product or service that you don’t truly need.

Aside from having these textiles cleaned, we suggest adding a deodorizer treatment, which is actually an enzyme that breaks down the odor-causing bacteria which is responsible for the smells. Another product that is great to add is a protection or “scotch guard” type spray that we add after the cleaning process. This allows for these surfaces to stay looking great for longer, helps spots from becoming permanent stains and reduces overall wear over time.

Yes! Some furniture that is made with specialty fabrics requires a different cleaning method, just like clothes. Typically, there is a cleaning “code” listed on a tag when you lift up the cushion on the item.

For a screening and recoating of hardwoods, it typically takes 1-3 days. For a full sanding and refinishing of hardwood floors, it will typically take 7-10 days.

Yes, scratches and dull finishes can be fixed through our screening/recoating or sanding/refinishing process for hardwoods. At FLOOR PRO, we always come out to evaluate your floors to let you know the best method to achieve beautiful hardwood floors again.

Based on what has been spilled on your carpet, how long it has been there, and what has been used to try to clean it up will ultimately determine whether or not any or all spots will come up. There is no way to guarantee that 100% of all spots and stains will come out. At FLOOR PRO, we have industry-certified technicians trained with proper knowledge in how to tackle all sorts of spots and stains in the best method possible.

Vacuuming a minimum of once a week using a vacuum with a HEPA filter is one of the best things you can do to extend the life of your carpet.

The process we use to clean carpet is the “hot water extraction process” better known as “steam cleaning.” After cleaning your carpet, it will remain damp for 6-8 hours on average, but will not be sopping wet. Making sure the temperature in your home is on a cooler setting and that you have the fans on for proper airflow will help expedite the dry time for the carpets.

Hiring FLOOR PRO versus doing it yourself not only will save you time and money, but you get a more thorough cleaning with industry-certified technicians using professional-grade equipment.

Major carpet and rug manufacturers recommend every 12-18 months to keep your warranty on these products. These manufacturers also only recognize the “hot water extraction” process as the method in which these surfaces should be cleaned. At FLOOR PRO, this is the cleaning process we use. However, if you have children or pets, you should consider getting them cleaned more often than that to extend the life of your carpets.

I absolutely LOVE how our carpets turned out and our tile floor! Our carpets were old and we were debating whether to get new carpet but thought we'd give this a try. They look AMAZING and the guys who did it were very nice and fast. We had them come back to do our tile in our kitchen which had dark brown dirty grout and now looks new.

Jeannene M.

They did an amazing job. Quick, efficient and reasonable priced! Josh my tech was very professional, knowledgeable and nice.

Jenna W.

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